311 and constituent service teams are under more pressure than ever. Call volume is up. Staffing is tight. Expectations are higher. AI is being pitched as the answer, but not all AI is created equal. In this webinar, we’ll walk through what’s actually happening in 311 and call centers today, where AI is already showing up, and how local governments can evaluate these tools without taking on unnecessary risk.
We want you to leave this session with a clear framework for thinking through AI in constituent services.
AI is entering 311 and call center conversations whether teams are ready or not. The risk isn’t using AI, it’s adopting it without understanding what it will actually do, what it won’t, and where humans must stay in control.
We’re hosting this session to share what we’re seeing across local governments, explain how AI fits into constituent services responsibly, and help teams feel more confident asking the right questions before bringing new technology into their offices.
This webinar is educational first. You’ll leave with a clearer way to think about AI, even if you’re not ready to adopt anything yet.